Order, Cancellation and Refund Policy

Order, Cancellation and Refund Policy

This page summarizes the order, cancellation, delivery, and refund rules for TDP Space educational services. It is intended to make the main terms easy to find; the Public Offer Agreement and the terms published for a specific program also apply.

How An Order Or Registration Is Made

A user registers for a course, program, supervision, meeting, or other educational service through the relevant registration form, payment page, email correspondence, or another communication channel indicated on the website.

After receiving the registration request, TDP Space may contact the user to confirm participation details, availability, payment terms, dates, format, and any additional information needed for the selected service.

Payment

Payment is made by the method indicated on the website, in the invoice, on the payment page, or in communication from TDP Space. The amount and currency are shown in the description of the specific service or in the payment information provided to the customer before payment.

Delivery Of Educational Services

For educational services, delivery means providing access, participation information, organizational details, materials, links, meeting information, or other instructions needed to participate in the selected service. Delivery may be made by email, through the website, through online meeting tools, messengers, or other communication channels used for the specific program.

Cancellation

If a participant cannot take part in a paid service, they should contact TDP Space as soon as possible at info@tdpspace.org. The possibility of cancellation, transfer to another format, or credit toward another service depends on the format of the program, the date of the request, whether access or participation has already been provided, and the terms of the specific program.

How To Request A Refund

Refund requests should be sent to info@tdpspace.org. The request should include:

• payer’s name and contact email;
• name of the program or service;
• payment date and payment amount;
• order number or payment confirmation, if available;
• reason for the refund request;
• refund details required by the bank or payment system.

The timing and amount of any refund depend on the format of the program, the date of the request, the fact of access to materials or participation in meetings, payment-system and bank rules, the terms of the specific program, and the Public Offer Agreement.

All refund requests are reviewed individually within a reasonable time.

Public Offer Agreement: https://tdpspace.org/en/public-offer-agreement/.